The patio is done! yeah!. Actually it’s been done for a couple weeks. When I say I’m gonna do something, I do it and I do it hard. (lol)

Really though, the patio went in nicely. I’m impressed with the end result (note to self, get pictures online). Now all I need is the hot tub I was building it for.

The hot tub is in great condition. However, there is a very small leak on one of the hoses. The tub was under warranty and the repair man already assessed the damage. I figure, great, It’s almost ready for pick-up.

For the rest of this story, I will let the emails do the telling…

August 27th

Hi Erik,

Just wanted to give you status on the Spa…

Spoke to the repair service today for PoolTown (Spartan Service) and they have not received all of the parts from Sundance.  They receive one part, but they also ordered the next higher assembly to be able to replace that if necessary… so they are still wanting for those parts.

He hopes they will receive the parts within the next week and then they will schedule an appointment to come out.  He also indicated that he lost 2 service technicians due to an accident so he asked that I be patient.

September 10th

Erik,

I received a message on 4 Sep 08 from the repair service indicating that the parts have come in and they wanted to schedule an appointment.  I called them back on 5 Sep and 8 Sep (732-534-4589) and each time I left a message on their machine asking to setup a date… but I did not received a return call.  Yesterday, 9 Sep 08, I finally reached a “person” and he knew that my parts were in, but they were in the process of moving their office to a new location and he said he would call me back later that day to schedule… but I never received a call back.

Today, I called again and left another message on their machine… Believe me, I have been trying…

It is my understanding that the leak/drip is coming from one of the pump housings and they were doing to either replace the complete housing or parts within.

It is up to you if you want to take it now or if you want to wait for these guys.  You can take it any time you want…

Please advise.

September 12th

Erik,
Finally spoke to a “person” this morning.
They promised they would come out on Tuesday to do the repair.
Will let you know what happens…

September 17th

Erik,
Not good news…
I took the afternoon off from work and waited and waited, but no one came.
I left another message on their machine.

Not sure what else I can do?
I’ll keep trying…

Who’s the repair center causing all this trouble? Pool Town of Howell, NJ. You’ve heard rumors that their service was bad? Yeah, me too. Now I am a 2nd party victim.

And to think that I was considering purchasing a new hot tub from them. Image the grief I’d get out of that… of course, I’d have more to post about for your entertainment (bah, you only care about being entertained, don’t you).

Ugh. More to come, I am sure.